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Resources for Dual Enrollment Faculty and Librarians

A playbook for faculty and librarians to the resources available to PVCC dual enrollment students.

Need Help?

Ask a Librarian @
Betty Sue Jessup Library

501 College Drive
Charlottesville, VA 22902

Look up username and set password

Only current students, including dual enrollment students, faculty and staff have access to the library's databases off campus. However, they will need to log in with their MyPVCC username and password. A student's username is typically a combination of his/her initials and several numbers.  The username is the same as the first part of their PVCC email address (which ends with  

Don't know your username?  Go to MyPVCC and click Forgot Username. Follow the prompts, and then enter your first name, last name, date of birth, and either EmplID (7-digit student ID number) or SSN. After clicking Next, it will show you your username and prompt you to reset your password.  You must also set up three security questions. These security questions will be used if you need to change your password in the future or if you forget your password. The student has the option of using the security questions provided or creating their own.

Forgot your password?  Go to MyPVCC and click Forgot Password. Follow the prompts to reset your password. If you have trouble, you can call the IT Help Desk (434.961.5261) and they'll reset it over the phone. Please allow 10 minutes for the password to activate. The student may then login to MyPVCC.

As long as the student stays logged in to MyPVCC, he/she should not have to log in again. Proceed to the library's home page and click on the appropriate database link.

Troubleshooting Remote Access

1. What login do I use for off-campus access to library resources?
The MyPVCC username and password are the same as for Canvas, student email and SIS. Be sure that Caps Lock is off.  See instructions above if you've forgotten your username or password.

2. Why won't the system accept my login?
You must be currently enrolled at a Virginia community college for your login to work. Accounts should be available by the first day of classes of the current semester.  If you are using Internet Explorer and see a "Page Not Found" message after you log in, click the back button and try the link again, it should work the second time. If that does not work, try a different browser like Firefox or Chrome. If you're still having trouble, please contact Rachael Huber at for further assistance.

3. I'm logged in but can't get to articles or journals. I keep getting a database error or seeing the database company's login screen. What should I do?

Step 1: Clear your Web browser's cache, clear existing cookies, and set your browser to accept cookies.

Step 2: Make sure that Javascript is enabled.

Step 3: Go back to the library home page and try to access the resource again.  

4. I'm using my employer's network, why can't I access the databases?
Your employer's network may not permit proxying or may have a firewall in place. This situation could prevent you from accessing library databases from the workplace.  Please try from home, or contact your employer's IT department.

5. I'm still having trouble!  How can I get in touch with the library?
You may call the library at 434-961-5308, or you can email us at Our hours are listed on our homepage.